Welcome to Vahaan Mitra (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our car rental services or visit our website.
1. Information We Collect
We may collect the following information to provide and improve our services:
- Personal Information: Name, phone number, email address, and address.
- Booking Details: Vehicle preference, pick-up/drop-off details, and payment information.
- Communication Data: Messages, feedback, or inquiries sent via phone, WhatsApp, or email.
- Device Information: IP address, browser type, and general location (for website analytics).
2. How We Use Your Information
We use your information to:
- Process and confirm your bookings.
- Communicate regarding your rental or inquiries.
- Provide customer support and updates.
- Improve our website and services.
- Send promotional offers (only with your consent).
3. Sharing of Information
We do not sell or rent your personal data.
Your information may only be shared with:
- Our trusted service partners (drivers, vehicle owners) for completing your booking.
- Legal authorities, if required by law or to protect our rights.
4. Data Security
We take reasonable steps to secure your personal information through encryption, access controls, and secure servers. However, please note that no online transmission is 100% secure.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communication.
To exercise these rights, please contact us at vahaanmitra@gmail.com.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
8. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
📍 Vahaan Mitra
Sonepur, Odisha, India
📞 +91-8917291670
📧 vahaanmitra@gmail.com
